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COMPANY_NAME Creo Products, Inc.

COMPANY_PROFILE:  Creo Products Inc.

We have quietly become world leaders in the highly competitive computer-to-plate digital imaging industry. Creo brings software systems, precision mechanics, high-speed electronics, and optics together to create imaging products designed from the ground up. We are currently pioneering new methods of on-press imaging, continuing in our traditional of high productivity, reliability, and exceptional quality. From our base in Burnaby, we have grown from a company of 2 visionaries to over 1600 people worldwide.

 

Customer Service Engineer
As a member of Creo's Response Centre, you'll be involved with:
Front-line telephone support with remote access diagnostic
capabilities and technical support for the various hardware/software
elements of Creo's systems for customers and partner companies
Corrective and preventative hardware maintenance
Develop and promote the use of measurement systems to monitor job
performance and customer satisfaction
Tracking customer call information through our customber database
On-the-job training, education, and assistance to fellow Creoites,
customers, and partner companies

You are comfortable troubleshooting electronics, networks,
electro-mechanical & pneumatic assemblies and/or robotics. As well, you
have a working knowledge of industry standard software and hardware systems,
networks, terminals, printers, communications equipment, diagnostic tools,
and other products related to a service support environment. You also
possess
Excellent communication, customer service, and problem solving skills
Excellent time management and prioritization skills
Ability to analyze and interpret complicated information
Flexibility for occasional travel to field operations
Flexibility for after hours and rotating shifts in the 24x7 Response
Centre
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Software Developer

Prinergy is Creo's new next generation pre-press workflow product that was
announced in early September. Prinergy is a full client-server system with
Java based user interface clients, running on Mac or WindowsNT workstations,
accessing servers via CORBA. Prinergy uses Adobe PDF as its internal file
format.

As a member of the development team, you will be involved with:
Design, implementation, and test of software components
Enhance and modify the existing code base
Work with other team members on design ideas and code
Integration and test software components from multiple existing products
Support the systems at customer sites during beta testing and trade shows

We are looking for someone with an undergraduate degree in Computer Science
or Electrical Engineering with a strong interest in software development.
You have previous co-op terms developing software and should also possess:
Experience with C++ and Java and development in a Windows NT
platform with Rational Clearcase
Experience in modifying and integrating software components

You are also well known for your strengths as a team player who is
self-managed and is creative and innovative. You have good communication
skills and a keen attention to detail.

 


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